Account Manager - Home Working

Top reasons to work for this client:

• Basic salary £30k per annum.
• Discretionary performance bonus.
• Fully remote, work from home.
• Monday to Friday 9am-5pm.
• Ambitious global pet product brand.
• Brand new role owing to strong company growth in the UK.
• Joining a dedicated UK Sales and Customer Team of 6 looking after business customers.
• Key role delivering outstanding B2B customer service, sales support to existing customers and building new customer relationships.
• Blend of phone, email and online customer support.
• Full product training provided.
• Pension, laptop and phone provided.

Typical Responsibilities:

• Contact with customers via phone calls and emails, answering emails, queries, updating records, upselling products.
• Maintain, update and grow customer database, generating and converting warm leads (10 outbound calls per day).
• Receiving and processing orders from B2B customers.
• Issuing order invoices and despatching products.
• Liaising with warehouse and follow-up delivery of orders.
• Compiling daily and monthly records and reports.
• Supporting team members with other admin tasks if required.
• Attend up to 6 trade events per year in the UK (all travel and expenses paid).

Essential Requirements:

• Relevant experience in an account management or sales role.
• Exceptional customer service skills.
• Confident communication skills.
• Self-sufficient and happy to work remotely.
• Comfortable working on your own as well as part of a team.
• Proficient with MS Office & Google.
• Flexible to attend events and trade shows.