Client Service Executive - Brighton

up to 26k
Ref: 24 Date Posted: Thursday 30 Jul 2020
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My client, a Brighton based award winning digital marketing agency is looking for an exceptional organised Client Service Executive who naturally excels at communicating with clients.

Coming with a foundation in customer service, account management or client services experience you will be looking for the opportunity to both broaden and deepen your skillset working with talented, like minded individuals in a progressive, industrious, but friendly environment. This opportunity offers excellent training and career progression.

The Role:

Reporting into the Head of Client Services, the role will define and grow around the right individual. You will work with key client accounts and be their ambassador internally to ensure success is delivered on every project. With succession planning in mind and your own career development, it will become senior and business critical within year one and will offer rapid personal and remunerative growth opportunities for the right candidate.

Responsibilities will typically include:

  • Liaise with, and manage, key client relationships
  • Plan, schedule and oversee key client communication points
  • Manage and naturally become the day to day communications hub for high value client communications
  • Where appropriate, communicating our successes to clients
  • Understand and shape our approach to better develop, diversify and grow client accounts
  • Take a leadership role with the client onboarding process
  • Ensure all department KPI’s are consistently met

Competencies, Knowledge and Experience:

  • Experience communicating with B2B clients
  • Comfortable communicating with senior stakeholders internally
  • Experience using a CRM system
  • Strong proficiency in MS Office
  • Goal driven, not process driven
  • Eager to learn

Package:

  • A basic salary of £26k doe
  • A company bonus
  • Pension contribution
  • Medical insurance
  • 20 days holiday

Office Snacks, Beer Fridge and Social Gatherings

Interviews: Via Zoom / Skype