Software Support Engineer - Bromley

Basic Salary 45k + Bonus + Hybrid Working
Ref: 391 Date Posted: Friday 12 Apr 2024

An ideal role for you to apply your technical ability, customer relationship skills and basic knowledge of software engineering principles.

Top reasons to work for this Software Client: 

  • Basic salary to 45k per annum.
  • Annual bonus.
  • Hybrid working role, 2-3 days at HQ per week for the initial 6 months.
  • Occasional international travel.
  • Well established (35 years) software company delivering bespoke solutions for a global client base.
  • Work closely with a small, dedicated and highly trained team of Software Engineers.
  • Rewarding blend of customer & installation support, testing, QA & software documentation.
  • Real emphasis on your training and development; suit someone with a thirst for learning.
  • Excellent opportunity for career progression where you will be rewarded.
  • Collaborative, supportive and autonomous company culture.
  • Private Healthcare, Pension, 25 days Holiday.
  • Head office based 8 miles south of Bromley in Biggin Hill (own transport ideal).

Core responsibilities will typically include:

  • Support the team with new software rollouts remotely.
  • To gain a deep understanding of bespoke products to provide technical support remotely.
  • Build and manage relationships with clients.
  • Create and contribute to the documentation of standardised processes.
  • Collaborate closely with the development team to strategize and execute comprehensive quality assurance and testing plans.
  • Assist in the coordination of testing cycles, deployment phases, and product releases while meticulously documenting discovered issues and bugs.
  • Play a vital role in the QA process throughout the software development life cycle.

Expected Qualifications, Skills & Experience:

  • Relevant technical support, customer support, or IT related work experience. 
  • Demonstratable knowledge of basic software engineering principles.
  • Excellent communication skills.
  • Strong organisational and prioritisation skills.
  • A natural problem solver.
  • Keen attention to detail and driven by quality.
  • Comfortable with paid overseas travel (3 European trips (2-3 days each) in first 12 months) .

Ideal Experience:

  • A basic understanding of C# or .NET or other languages.
  • Any experience gained in software testing or development.
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