Technical Delivery Support, SaaS, Remote - Home Working

Basic Salary 30k per annum + Remote Working
Ref: 432 Date Posted: Tuesday 03 Dec 2024

Top reasons to work for this Technology Client: 

  • Basic salary 30k per annum.
  • Remote based role.
  • Monday to Friday 9am-5.30pm.
  • Established, evolving fast paced SaaS Health Technology Business.
  • Joining at an exciting time of company growth.
  • Clear career path as the company continues to expand.
  • Excellent training provided.
  • Pivotal role, reporting to the Technical Delivery Lead.
  • Ensure client implementation success through understanding of client and solution.
  • Rewarding blend: requirement gathering, project planning & client implementation.
  • 25 days holiday, pension, cycle scheme, genuine focus on work life balance.

Broad Core Responsibilities:

  • Work with the Project Manager, Data Specialist and/or Development Specialist to obtain the customers implementation requirements.
  • Understand the customers’ business processes and operational challenges and translate this into a proposed solution.
  • Document and agree requirements, work with relevant teams to ensure delivered on time.
  • Work with the Project Manager to detail the implementation project plan.

The implementation responsibilities could include:

  • Setup of customer environments.
  • Create required access roles, permissions, templates & workflows.
  • Ensure the implementation is tested and meets the customers’ requirements.
  • Escalate any risks or issues to the delivery to the Project Manager.
  • Deliver training to customers system users and offer guidance as needed.
  • Raise any identified system issues with the Technical Delivery Lead / Customer Success.
  • Hand over completed delivery to the Support team as appropriate.

Expected Qualifications, Skills & Experience:

  • Good understanding and interest of IT principles and applications.
  • Analytical and logically minded.
  • Solid problem-solving skills.
  • Diligence and attention to detail.
  • Good time management skills.
  • Excellent communicator, confident in asking questions and raising issues as they occur.
  • Comfortable to challenge or put forward alternative solutions or approaches.

Nice to have:

  • An understanding of and/or experience of using JavaScript.
  • Experience of using HTML
  • Experience using Word to create documents with tables & mail merge skills
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