Technical Support Executive - Yeadon

Basic Salary 25k + Bonus + WFH
Ref: 151 Date Posted: Wednesday 13 Oct 2021
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A leading name in the Smart / Connected / Automated homes market is looking for a Technical Support Executive to join its team in Yeadon taking responsibility for providing their B2B channel with technical support.

This is first and foremost a customer service role, but with a technical specialism. You will have a  real opportunity to forge trusted relationships with the customer Installers and Contractors who are fitting the products every day. You will be pivotal in fact finding, diagnosing and solving problems over the phone for these commercial customers who will rely on your product knowledge.

Intensive training is provided on all products.

Package:

  • Basic salary 25K
  • Annual bonus
  • 25 days holiday + Bank Holidays
  • Post probation; 2 days working from home / 3 days at the HQ in Yeadon, Leeds.
  • Monday to Friday: 8.45-5pm
  • Pension
  • Parking onsite

As a Technical Support Executive, your responsibilities will include:

  • Acting as the first point of contact for B2B customers.
  • Advising Installers, Contractors, Engineers about the practical use of products.
  • Providing recommendations for technical issues.
  • Providing product guidance to B2B customers and internal as required.
  • Keeping up to date with product details.
  • Maintaining CRM system and providing analysis of customer contact.

To be a successful Technical Support Executive, you will have the following skills and experiences:

  • Previous experience within similar technical customer support role.
  • Proficient technical knowledge: from a relevant qualification (Electronics / Engineering / Construction etc) OR hands on experience in a technical environment.
  • Solid knowledge of MS Office packages.
  • Previous experience of using a CRM system.
  • To be detail driven with outstanding communication skills.
  • A real problem solver, ability to diagnose, troubleshoot and provide solutions.
  • Customer centric approach.